Returns & Exchanges

Easy Returns & Exchanges

Please contact us before sending the item back to us for a return. We DO NOT accept returned items that were sent back by you directly without checking with us first. 

Request a return/exchange within 14 days after you receive the order

Email: support@chicscout.com

Ship items back within 7 days after you receive the return confirmation from us.

*The product is on sale and cannot be returned or exchanged.

Conditions of Return

Buyers are responsible for return shipping costs. We recommend using an insured shipping method with a tracking number. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Exchanges

Once we receive your returned products, we will send the exchange items to you within 5 days if we have in stock.

Refunds

The original shipping cost is non-refundable.

Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 7 days. Refunds will be issued via the original payment method. We thank you for your patience!

Refunds Issues:

- Orders inside Luxembourg:
4€

- Orders inside of the Europe Union:
6.2€

- Orders outside of the EU:
Buyers are responsible for 1). return shipping costs, 2). any Europe Union customs and import taxes when sending packages to the EU.

1)The shipping cost is 9€
2)The returned custom fee is 15€ + (transport costs + Package's value) * 17%

eg.:

The returned custom fee = 15€ + (your shipping fee 10€ + Package's Value 30€) * 17% = 21.8€

Custom Info from Post Office:
https://www.post.lu/de/particuliers/colis-courrier/fomalites-douanieres