Processing Time:
Orders are processed and shipped within 1-3 business days after you place the order. Please allow an additional 2-5 days processing time for handmade pearl products, as these items are custom-made to order.
Estimated Shipping Time:
- Europe: 5-11 business days
- United Kingdom, United States, Canada, Australia, New Zealand, Singapore, South Korea, Japan: 6-12 business days
- Rest of the World: 7-24 business days
Please note that shipping times are estimates and may vary. We strive to meet these estimates, but cannot guarantee delivery within the stated timeframes. Delays may occur during peak seasons such as Thanksgiving, Black Friday, Christmas, New Year, and other major holidays.
Shipping Service Provider:
We ship via Post, with tracking available for all packages.
Shipping Fees:
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Europe:
- Orders under €50: €5.20
- Orders over €50: Free Shipping
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Worldwide:
- Orders under €50: €6.40
- Orders over €50: Free Shipping
Where We Ship:
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom
International: United States, Canada, Japan, New Zealand, Australia, Singapore, South Korea
Customs & Import Taxes:
Buyers are responsible for any customs duties and import taxes that may apply.
Tracking Your Order:
Once your order is placed, you will receive an order confirmation email. After your order is shipped, you will receive a shipping confirmation email with a tracking number and link. You can track the status of your parcel by clicking the "view your order" button in the email, which will redirect you to our website.
Please note, tracking information may take 2-3 days to become available after dispatch.
Cancellation Policy:
Cancellations are only accepted within 2 hours of purchase.
If you have any questions regarding your delivery, don't hesitate to contact our Customer Service team at support@chicscout.com.