FAQs

Where is my order?

Tracking your order has never been simpler and there is no need to contact us. All you need to do is log in to your account, select the order history, and find the 'tracking number' under the order summary box.

Alternatively, click the link (“View Your Order”Button) in your dispatch confirmation email to check the progress of your order.

Can I amend any part of my order?

We cannot amend any part of your order (including the delivery address) once it has been delivered.

Payment Methods

We accept Visa, Mastercard, American Express, Paypal, Google Pay and Apple Pay.

What Is The Currency Of The Prices?

While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in Euro at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. ChicScout is not responsible for any price differences determined by your bank.

Payment Security

ChicScout using 100% secured and trusted SSL encrypt payment. SSL (Secure Sockets Layer) is a set of cryptographic protocols that provide security during digital communications for E-commerce security and payment systems. With the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

How To Use The Coupon Code?

Discount Codes must be entered at the checkout page. You must press "Apply" to see the order total update. Discount codes must be applied at time of checkout. We cannot adjust any prices after the order has been submitted.
NOTE: Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed. 

Can’t find the answer you’re looking for? You can contact us by clicking the ‘Message Us’ blue button floating below our website to ensure your query is dealt asap. Alternatively, if your query isn’t urgent, click the contact us. Or Email us at support@chicscout.com