Processing Time:
Orders are processed and shipped within 1-3 business days after you place the order.
Estimated Shipping Time:
- Luxembourg: 1-3 business days
- Germany, France, Belgium, Switzerland, Netherlands: 2-5 business days
- Rest of Europe: 3-7 business days
- United Kingdom, United States, Canada, Japan, Australia, New Zealand: 6-10 business days
- Rest of the World: 7-24 business days
Please note that shipping times are estimates and may vary. We strive to meet these estimates, but cannot guarantee delivery within the stated timeframes. Delays may occur during peak seasons such as Thanksgiving, Black Friday, Christmas, New Year, and other major holidays.
Shipping Service Provider:
We ship via Post, with tracking available for all packages.
Shipping Fees:
- Luxembourg:
- Orders under €50: €2.00
- Orders over €50: Free Shipping
- Europe (excluding Luxembourg):
- Orders under €50: €5.20
- Orders over €50: Free Shipping
- Worldwide:
- Orders under €50: €8.00
- Orders over €50: Free Shipping
Where We Ship:
We ship to over 150 countries. However, due to restrictions from our shipping partner, we are unable to ship to the following countries: Afghanistan, Angola, Argentina, Armenia, Burma, Cape Verde, Chad, Congo, Cote d'Ivoire, Crimea, Cuba, Jordan, Iran, Iraq, Liberia, Libya, North Korea, Oman, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, and Zimbabwe.
Customs & Import Taxes:
Buyers are responsible for any customs duties and import taxes that may apply. For EU orders, there will be no customs duty as shipments are dispatched from within Europe.
Tracking Your Order:
Once your order is placed, you will receive an order confirmation email. After your order is shipped, you will receive a shipping confirmation email with a tracking number and link. You can track the status of your parcel by clicking the "view your order" button in the email, which will redirect you to our website.
Please note, tracking information may take 2-3 days to become available after dispatch.
Cancellation Policy:
Cancellations are only accepted within 2 hours of purchase.
If you have any questions regarding your delivery, please contact our Customer Service team at support@chicscout.com.